Cancellation & Refund Policy

Last updated: August 2026

1. Cancellation Policy

User Cancellations: Cancellations made after a driver or delivery partner has been allocated may incur a cancellation fee as per Hamaal's prevailing policies. This fee will be communicated clearly at the time of cancellation in the app.
Hamaal Cancellations: Hamaal may block or cancel access to its services, in whole or in part, at any time without prior notice if there is a violation of Terms and Conditions, misuse of services, security risks, or fraudulent activities.

Damage or Loss Claims: Any claim (for accidents or negligence resulting in damage or loss) in respect of goods must be made in writing within 24 (twenty-four) hours from the date of receipt of goods and sent to hamaaldev@gmail.com.
Verification: The Consignor/Customer and/or consignee must share photographs of the damaged goods along with a written description of the damage. Hamaal may ask for relevant information to validate the identity of the claimant. If the identity cannot be validated, the refund request will not be processed.
Limitation of Liability: Hamaal's liability for any loss or damage directly attributable to Hamaal or its agents shall be limited to the extent of the freight amount paid, provided the amount so calculated shall not exceed the value of the goods OR INR 1,500/-, whichever is lower.
Refund Processing Time: All eligible refunds shall be processed within 7-10 working days from the day the claim is accepted by Hamaal, upon submission of all complete documents pertaining to the dispute by the Consignor/Customer.

If you have any questions about our Cancellation and Refund Policy, please contact us: